Transformation & Operating Model

Modernization works when process, architecture and organization are designed together. We define the program, redesign how work flows, prepare people for the change and track value against the business case.

Talk to an advisor How we deliver it

Data, analytics & transformation

Why leadership teams bring this to us

A program can be on time, on budget and still fail, if nothing in the business works differently afterwards. Technology is delivered, but roles, decision rights and processes stay as they were, and the value in the business case never arrives.

What the service covers

Program definition
Scope, governance, sequencing and the business case for the program as a whole.
Operating model
Roles, funding, a center of excellence and architecture principles that keep strategy, investment and delivery connected.
Process redesign
How work flows once the new capability exists, including what stops.
Change management
The roles, skills and decision rights the change needs, and the communication that carries it.
Value tracking
Measures leadership already recognizes, tracked from the start of the program.

How we deliver it

01
Define
Program scope, governance and business case agreed with leadership.
02
Design
Target operating model and redesigned processes.
03
Lead
Program leadership through delivery, with change management alongside.
04
Track
Value tracked against the business case, and a plan for the next phase.

What you should expect to change

Change that holds
The business works differently after the program, not just the systems.
Clear ownership
Roles and decision rights are defined for the new way of working.
Value made visible
Results are reported against the business case.
A connected program
Strategy, investment and delivery stay aligned.